Last-mile delivery-moving goods from the distribution hub to the final customer-can make or break the entire customer experience. Although it represents only a small segment of the supply chain, it often accounts for the highest portion of delivery costs and customer expectations.
1. Last-Mile Delivery Defines Customer Experience
Customers judge a brand by how fast and accurately their orders arrive. A strong last-mile system leads to positive reviews and repeat business.
2. Costs Are Highest in the Last Mile
Fuel, traffic congestion, and manpower contribute to nearly 40–50% of total logistics costs. Optimizing last-mile delivery can significantly reduce overall spend.
3. Technology Is Transforming Last-Mile Operations
Tools like delivery apps, digital proof-of-delivery, and automated dispatching help streamline operations and improve delivery accuracy.
4. Last Mile Is Essential for E-Commerce Growth
With same-day and next-day delivery becoming standard, businesses must constantly improve last-mile efficiency to stay competitive.
Focusing on last-mile strategy is a smart investment. Companies that streamline their last-mile delivery experience greater profitability, lower costs, and highly satisfied customers.